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STORE POLICY
Whitestone Midtown INC does not offer Exchanges, Returns or Refunds on any kind on any items offered for sale in our physical stores or on our websites. All goods are custom made for purchase and cannot be resold to other customers. However, we will process returns or exchanges for unused items that are damaged or defective upon receipt of written notice of such damage or defect within seven (7) days from date of purchase. Upon receipt of written notice, we will respond promptly and accordingly. If damage or defect cannot be rectified, we will provide a replacement item of same value. All written notices must be accompanied with proof of purchase and substantiation that damage and or defect was present at the time of purchase rather than after date the of purchase. All requests for exchange for a damage or defect, will be assessed on a case-by-case basis with [INSERT NAME] retaining sole discretion.